We are seeking a skilled Business Analyst to support patient access operations in a dynamic Epic environment. This remote opportunity offers the chance to partner with cross-functional teams on application maintenance, upgrades, and workflow improvements that help support high-quality patient access services.

Responsibilities

• Support maintenance work and upgrades for Epic Cadence, Prelude, Referrals, RTE, and Hello World-related workflows
• Translate business needs into clear functional and technical design requirements and review solutions with stakeholders for accuracy
• Collaborate with operations, IT, and third-party system partners to support application enhancements and issue resolution
• Assist with application incidents, help desk support, go-lives, and system upgrade activities
• Participate in design, build, testing, validation, and documentation efforts for medium to large Epic initiatives
• Serve as a subject matter resource and help guide team members on application functionality and workflow best practices
• Analyze workflows, data, reporting details, and technical issues to identify effective solutions
• Partner with trainers to support application-specific training materials and curriculum updates
• Follow organizational standards for configuration, change control, and build quality
• Contribute to project meetings, issue tracking, and follow-up actions to help keep work on schedule

Skills

• Current Epic certification in Cadence, Referrals, RTE, and Prelude
• At least 4 years of healthcare experience
• At least 4 years of experience supporting patient access or closely related healthcare workflows
• Strong subject matter knowledge in relevant Epic applications
• Experience working with revenue cycle metrics, KPIs, and process improvement concepts
• Ability to convert user needs into clear, accurate specifications
• Strong troubleshooting, analytical, and problem-solving skills
• Excellent communication skills and the ability to collaborate across teams
• Self-directed approach with the ability to manage priorities and work independently
• Experience supporting client-facing healthcare work

Preferred Skills

• Epic Cadence/Prelude, Welcome, Referrals, RTE, or Hello World certification or equivalent experience
• Experience supporting Epic upgrade initiatives and workflow enhancements
• Completed Epic continuing education to maintain certifications and proficiencies
• Working knowledge of patient access operations, including related policies and procedures
• Experience mentoring others or serving as a trusted application resource

Horizontal is committed to building an inclusive, respectful, and equitable workplace where different perspectives are valued and everyone can contribute their best work. We encourage candidates from all backgrounds to apply and join a team that supports diversity, equity, and inclusion as a core principle.

By applying for this position, you acknowledge and agree that Horizontal Talent may contact you regarding your application using automated technology, including phone calls, SMS/text messages, or email, which may be delivered by our virtual AI recruiter, Alex.

Please apply through this online posting or by visiting our Job Board at www.horizontaltalent.com/job-board. Applications will be accepted for 4 weeks. For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement. Check out all we have to offer and how you can become part of the Horizontal Talent Team. The pay range for this role is $49 - $85 per hour based on qualifications and experience.