Bring your hospitality and front desk expertise to a high-visibility role where you’ll be the first point of contact for guests and employees at a fast-paced headquarters environment. This on-site position combines warm reception support with day-to-day coordination of visitors, deliveries, meeting traffic, and space upkeep across a dynamic workplace experience team.

Responsibilities

• Welcome guests, visitors, and employees at the front desk and ensure a smooth check-in experience
• Issue visitor badges, notify hosts, and direct guests to meeting rooms, restrooms, and amenity spaces as needed
• Manage the flow of arrivals, deliveries, and packages throughout the day while keeping the reception area organized
• Respond to phone and email inquiries from the front desk and route requests appropriately
• Support guests with basic needs such as directions, local recommendations, and help with Wi-Fi or other simple troubleshooting
• Assist with scheduling coordination for meetings and events, helping resolve calendar conflicts when needed
• Complete walk-throughs of reception, meeting, and amenity areas to reset spaces, restock supplies, and note maintenance needs
• Help with room setup and breakdown for meetings, events, and programming activities
• Maintain accurate visitor logs and front desk notes, and support reporting needs for the workplace experience team

Skills

• 2 to 3 years of experience in front desk, reception, concierge, hospitality, customer service, or a similar guest-facing role
• Strong communication skills, both written and verbal, with the ability to interact professionally and discreetly
• Ability to stay calm, organized, and responsive when handling multiple guests, calls, and deliveries at once
• Comfort using visitor management systems, basic scheduling tools, and Microsoft Office or Google Workspace
• Dependable attendance and reliable desk coverage during scheduled hours
• Strong attention to detail and the ability to follow procedures, checklists, and service standards carefully
• Ability to work independently on assigned tasks and take initiative to solve problems and improve processes
• Must be able to lift and carry up to 25 pounds repeatedly and remain on your feet for at least 3 hours per day
• Bachelor’s degree in a related field or equivalent experience

Preferred Skills

• Experience in a corporate office, hotel, executive briefing center, or event venue
• Background supporting security or visitor badging workflows
• Experience in a technology company or other fast-paced environment
• Exposure to workplace wellness programs or employee amenities
• Interest in hospitality, service excellence, and creating memorable visitor experiences
• Relevant certifications or coursework in hospitality, customer service, or a related field

Horizontal is committed to fostering a diverse, equitable, and inclusive workplace where people feel respected, supported, and able to do their best work. We welcome candidates from all backgrounds and encourage individuals to apply who are excited to contribute to an environment built on collaboration, care, and continuous improvement.