Bring your billing support expertise to a fast-paced Invoice to Cash team where your work helps customers get clear answers quickly and invoices get paid efficiently. This remote US-based role is ideal for someone who enjoys high-volume, customer-facing problem solving and partnering across teams to resolve billing and reconciliation questions end to end.

Responsibilities

• Handle a high volume of customer billing inquiries, payment questions, and reconciliation requests with accuracy and urgency
• Research issues across billing systems, ERP tools, payment platforms, and internal resources to identify the right resolution
• Own internal escalations from Sales and GTM teams through completion, keeping stakeholders informed along the way
• Provide clear, professional responses that help move cases toward resolution and support timely invoice payment
• Support Credit, Collections, and Cash Application teams by taking on routine and complex support cases
• Adapt quickly as priorities shift throughout the day in a high-volume operational environment
• Document findings and outcomes thoroughly so cases are tracked and resolved efficiently

Skills

• Experience in billing support, accounts receivable, finance operations, or a similar customer-facing role
• Strong problem-solving skills with the ability to investigate issues across multiple systems and sources
• Excellent written and verbal communication skills for responding clearly and professionally to customers and internal partners
• Ability to manage a heavy caseload while staying organized, responsive, and detail-oriented
• Comfort working in a fast-paced environment where priorities can change quickly
• Ability to work independently while collaborating effectively with cross-functional teams

Preferred Skills

• Background supporting Invoice to Cash, credit, collections, or cash application workflows
• Experience researching payment discrepancies or reconciliation issues
• Familiarity with billing systems, ERP platforms, or payment processors
• Strong customer service mindset with a focus on accuracy and follow-through
• Experience handling internal escalations and cross-functional coordination

Horizontal is committed to building an inclusive environment where diverse perspectives are valued, respected, and welcomed. We believe equity and belonging strengthen teams, improve collaboration, and help create better outcomes for everyone.