Join a remote team as a Senior IT Analyst / Programmer focused on Epic SER and provider records, where you’ll help build, maintain, and support critical provider data across connected healthcare systems. This six-month opportunity is ideal for someone who enjoys solving complex issues, partnering with stakeholders, and improving the accuracy and reliability of provider information.

Responsibilities

• Build, configure, and maintain Epic SER provider records and related provider administration workflows.
• Support provider record processes such as login blueprints, SER blueprints, ePrescribing/Surescripts, external directories, care teams, and record merges.
• Triage and resolve Tier 2 and Tier 3 incidents, service requests, and data issues during business hours.
• Work across Epic and connected systems to support provider data flow, duplicate handling, and source-of-truth alignment.
• Collaborate with clinical, operational, and technical stakeholders to communicate updates and resolve issues effectively.
• Follow change control procedures, complete testing activities, and document technical processes clearly and accurately.
• Support integration points involving external data feeds and interface engines as needed.

Skills

• Hands-on experience with Epic SER and provider record administration.
• Strong troubleshooting skills with the ability to work independently and resolve issues efficiently.
• Excellent verbal and written communication skills.
• Experience supporting master data management concepts, including provider matching and data governance.
• Working knowledge of documentation, testing, and change management practices.
• Ability to collaborate with both technical and non-technical teams.
• Epic Provider Administration Badge is required.

Preferred Skills

• Epic Security certification or related experience with user and SER record integration.
• Intermediate knowledge of Clarity and SQL.
• Experience with external/referring provider addresses and organization records.
• Familiarity with Epic Bridges and other healthcare interfaces.
• Exposure to MDM, QuARQ, MD-Staff, or similar external feeds.
• Experience using ServiceNow, automation tools, or AI-enabled support workflows.
• Comfort working in a fast-paced environment with minimal oversight.

Horizontal is committed to fostering a workplace where diversity, equity, and inclusion are valued and supported. We welcome candidates from all backgrounds and encourage applications from individuals who bring different perspectives, experiences, and strengths.

By applying for this position, you acknowledge and agree that Horizontal Talent may contact you regarding your application using automated technology, including phone calls, SMS/text messages, or email, which may be delivered by our virtual AI recruiter, Alex.