We’re looking for an experienced Business Applications Manager to lead the strategy, support, and continuous improvement of a diverse portfolio of business systems across multiple locations. This role is a great fit for someone who enjoys partnering with stakeholders, improving processes, and helping teams use technology more effectively every day.

Responsibilities

• Oversee the full lifecycle of business applications, including ERP, CRM, HRIS, financial, operational, reporting, and productivity tools.
• Build and maintain an application roadmap that supports business goals and growth.
• Partner with department leaders to understand needs, translate requirements, and recommend practical solutions.
• Guide application governance, standards, and best practices to support consistency and efficiency.
• Manage configuration, maintenance, access controls, security, and overall application performance.
• Coordinate issue resolution and support with internal teams and external vendors.
• Lead application projects such as implementations, upgrades, migrations, and optimization efforts.
• Support testing, training, rollout planning, and change management to encourage strong adoption.
• Help improve data quality, reporting, analytics, and integrations between systems.
• Manage vendor relationships, including contracts, service levels, licensing, and support arrangements.
• Provide guidance and mentorship to application support staff, as applicable.

Skills

• Bachelor’s degree in Information Technology, Business Administration, Computer Science, or a related field.
• At least 5 years of experience managing enterprise business applications.
• Experience supporting systems such as ERP, CRM, HRIS, or similar enterprise platforms.
• Strong project management and business analysis abilities.
• Experience working with vendors and overseeing software implementations.
• Excellent communication skills with the ability to work effectively across teams and locations.
• Ability to balance priorities, resolve issues, and keep projects moving forward.
• Commitment to customer service, collaboration, and continuous improvement.

Preferred Skills

• Experience in manufacturing, distribution, logistics, professional services, or a mid-market environment.
• Knowledge of system integrations, APIs, and reporting tools.
• Experience with Microsoft 365, Power Platform, business intelligence tools, or cloud-based applications.
• Project management certification such as PMP, Agile, Scrum, or equivalent.
• ITIL or similar service management experience.
• Comfort leading cross-functional conversations and supporting technology adoption.

At Horizontal Talent, we value diversity, equity, and inclusion as essential to building strong teams and delivering great outcomes. We welcome candidates with a wide range of backgrounds, perspectives, and experiences, and we encourage anyone who meets the qualifications to apply.