We’re looking for an experienced Salesforce Administrator to support a fast-paced enterprise account with a strong focus on Sales Cloud and Service Cloud administration. This role is ideal for someone who enjoys hands-on configuration, cross-functional collaboration, and helping shape scalable solutions that improve sales and service operations.

Responsibilities

• Manage day-to-day Salesforce configuration across standard and custom objects, record types, page layouts, and related data model updates
• Build, maintain, and optimize Flow-based automation, including scheduled, record-triggered, and screen flows, while helping phase out legacy automation where appropriate
• Configure and support approval processes, including routing logic, approval steps, and notification settings
• Administer core Sales Cloud functionality, including leads, accounts, contacts, opportunities, sales stages, validation rules, and pipeline support
• Support quoting and product setup by maintaining products, price books, quotes, and related quote-to-close functionality
• Maintain forecasting structures, quotas, and territory management tools to support accurate sales visibility and assignment
• Manage lead routing, conversion mapping, and duplicate prevention tools to improve data quality and usability
• Configure Service Cloud elements such as cases, console layouts, queues, Omni-Channel routing, knowledge, and entitlement processes
• Collaborate with Salesforce engineers, architects, product partners, and delivery leads to align configuration with broader solution design
• Translate business needs into actionable backlog items, support effort sizing, and assist with sprint planning and refinement
• Troubleshoot production issues, communicate status clearly, and help implement fixes or workarounds as needed
• Participate in release testing, deployment support, stakeholder demos, and occasional after-hours support for urgent issues
• Support ongoing improvement efforts, including Salesforce Outlook integration activities and emerging AI-related proof-of-concept work

Skills

• 3+ years of hands-on Salesforce administration experience
• At least 1 year supporting Sales Cloud and/or Service Cloud in a production environment
• Strong understanding of Salesforce data structures, including objects, fields, relationships, record types, and layouts
• Experience building and maintaining Flow automation and approval processes
• Practical knowledge of lead, opportunity, case, and service console configuration
• Working knowledge of Salesforce security and access concepts, including profiles, permission sets, role hierarchy, sharing rules, and org-wide settings
• Comfort working in Scrum or Kanban environments with backlog grooming and story estimation
• Ability to troubleshoot issues under pressure and communicate effectively with both technical and non-technical partners
• Availability to work core hours aligned to Pacific Time and support occasional urgent issues outside normal hours
• Certified Salesforce Administrator required

Preferred Skills

• Platform Administrator II or Advanced Administrator certification
• Sales Cloud Consultant certification
• Service Cloud Consultant certification
• Experience with Lightning Sync or Lightning for Outlook
• Familiarity with Einstein features or Agentforce concepts
• Experience supporting large, multi-team Salesforce programs
• Exposure to hospitality, gaming, or similarly complex enterprise environments
• Familiarity with DevOps or release management tools such as Gearset, Copado, Salesforce CLI, or change sets

Horizontal Talent is committed to creating an inclusive environment where diverse perspectives are valued and every team member has the opportunity to contribute and thrive. We welcome candidates from all backgrounds and encourage qualified applicants to apply.