Join a fast-paced operational team supporting sensitive case management work with a strong focus on accuracy, confidentiality, and process excellence. This hybrid role is ideal for someone who enjoys high-volume, detail-oriented work and takes pride in keeping records complete, clear, and ready for the next step.

Responsibilities

• Create and document cases in a case management system using information received through designated intake channels.
• Review incoming details for completeness, accuracy, and consistency, and flag issues that need clarification or escalation.
• Prepare cases for investigator assignment by organizing supporting information and ensuring records are ready for review.
• Accurately capture allegations, apply required classifications, and follow established tiering criteria.
• Maintain data integrity by following documented procedures, quality standards, and service-level expectations.
• Handle confidential and sensitive information with professionalism and discretion.
• Support additional operational tasks as needed based on training, business priorities, and workload capacity.
• Contribute to timely case processing and strong quality outcomes through consistent attention to detail.

Skills

• Experience in a high-volume, process-driven environment such as case management, intake, records processing, claims, tickets, or investigations support.
• Strong ability to enter, review, and maintain detailed information in a system accurately.
• Experience checking records or documentation for missing, unclear, inconsistent, or incorrect information.
• Ability to follow procedures, classification rules, and quality standards closely.
• Clear written communication skills and the ability to turn source information into accurate case records.
• Strong organization, prioritization, and time management skills for managing a detailed workload.
• Good judgment in recognizing when information should be escalated for additional review.
• Ability to protect confidential employee, investigation, HR, or business information.

Preferred Skills

• Background supporting HR, employee relations, ethics/compliance, workplace concerns, or investigations-related work.
• Experience using EthicsPoint or another case management, compliance, HR, or investigations platform.
• Familiarity with case intake, case creation, allegation classification, or triage processes.
• Comfort adapting to changing procedures, priorities, and workflows.
• Collaborative mindset and a commitment to delivering reliable, high-quality work.

Horizontal is committed to fostering an inclusive, respectful, and equitable workplace where everyone has the opportunity to contribute and succeed. We welcome candidates from all backgrounds and experiences and value diverse perspectives as part of building strong, effective teams.

By applying for this position, you acknowledge and agree that Horizontal Talent may contact you regarding your application using automated technology, including phone calls, SMS/text messages, or email, which may be delivered by our virtual AI recruiter, Alex.