Join a collaborative Client Support Center team where you’ll help deliver timely, accurate support across multiple systems and channels. This remote role is ideal for someone who enjoys solving problems, adapting quickly, and creating a positive experience for every customer interaction.

Responsibilities

• Respond to customer inquiries and support requests with professionalism, empathy, and efficiency
• Navigate CRM, help desk, and live chat platforms to manage issues through resolution
• Track, update, and resolve incidents and support tickets in an IT service management system
• Use Microsoft Office tools to maintain records, generate reports, and support day-to-day operations
• Communicate and collaborate with internal teams using tools such as Slack or Microsoft Teams
• Juggle multiple systems and priorities while maintaining accuracy and strong service quality
• Use data entry and spreadsheet tools to monitor inquiries, performance metrics, and support activity
• Support remote troubleshooting efforts using available chat and support tools as needed

Skills

• 1-2 years of technical support experience
• Ability to learn new systems and software quickly
• Strong written and verbal communication skills
• Experience working within CRM platforms such as Salesforce or Zendesk
• Familiarity with ITSM tools such as ServiceNow or similar platforms
• Proficiency with Microsoft Word, Outlook, and Excel
• Ability to multitask across several tools and requests in a fast-paced environment
• Collaborative mindset with an adaptable and empathetic approach

Preferred Skills

• Experience supporting customers through live chat or remote support tools
• Knowledge of communication platforms such as Slack or Microsoft Teams
• Experience using Excel or Google Sheets for reporting and tracking
• Prior exposure to incident tracking and issue resolution workflows
• Interest in technology and a willingness to stay current with new tools and systems

Horizontal is committed to fostering an inclusive workplace where diversity, equity, and belonging are valued and supported. We welcome applicants from all backgrounds and encourage individuals with different perspectives and experiences to apply.