Join a fast-paced Workplace Technology team supporting conference rooms, live events, and hybrid collaboration spaces across a dynamic office environment. This role is ideal for an AV professional who enjoys hands-on troubleshooting, room builds, event production, and helping people have seamless meeting experiences.

Responsibilities

• Perform daily checks of conference rooms to identify and resolve AV issues before meetings begin
• Support employees with in-room and remote meeting technology, including Google Meet, displays, cameras, audio, and projection systems
• Troubleshoot and maintain room kits, room schedulers, scheduling displays, and related AV hardware and software
• Provide support for Logitech Rally products and Neat Bar Pro systems across meeting spaces
• Respond to support requests from the IT helpdesk and assist with diagnosing and resolving room-related issues
• Set up, install, configure, and test new conference rooms, including cabling, mounting, and hardware provisioning
• Support audio systems such as DSPs, mixers, microphones, and speakers to ensure clear and reliable sound
• Assist with live event production for all-hands meetings, town halls, and other streamed events
• Operate event AV equipment such as Q-SYS systems, streaming encoders, switchers, and audio consoles
• Conduct pre-event checks, monitor live productions, and help resolve issues during events
• Create and maintain documentation, runbooks, and knowledge base articles for room and event systems
• Track AV inventory, coordinate with vendors, and help maintain equipment, updates, and spares

Skills

• 5+ years of experience in IT or AV support with a focus on conference rooms or meeting spaces
• Hands-on experience with Google Meet hardware and software in both meeting room and event settings
• Experience supporting Logitech Rally equipment, Neat Bar Pro, and scheduling displays
• Ability to install and troubleshoot conference rooms from the ground up
• Experience with live event AV workflows, including video switching, audio mixing, and streaming/recording
• Working knowledge of Q-SYS or similar audio DSP/control platforms
• Comfort supporting live, in-use systems while staying calm and solution-focused
• Basic to intermediate networking knowledge, including switches, Wi-Fi, servers, and AV-over-IP fundamentals
• Experience supporting Apple devices in an enterprise environment
• Experience managing Windows laptops and desktops
• Familiarity with ticketing systems and enterprise support workflows
• Strong communication skills and a service-oriented approach
• Ability to lift and move equipment weighing 50+ lbs as needed

Preferred Skills

• AVIXA CTS certification or progress toward certification
• Experience with additional conferencing ecosystems such as Poly, Yealink, or Crestron
• Exposure to control system programming or configuration
• Experience with other audio DSP platforms such as Biamp or Extron
• Background in event or broadcast AV support for corporate events or streamed productions
• Ability to read signal flow diagrams and AV schematics
• Experience with low-voltage wiring, rack builds, and AV cabling work
• Bachelor’s degree in a related field or equivalent hands-on experience

Horizontal Talent is committed to building inclusive workplaces where people of all backgrounds, identities, and experiences can thrive. We encourage candidates from underrepresented and historically marginalized communities to apply, and we value diverse perspectives as an important part of a strong team.