Bring your AV support skills to a fast-paced corporate environment where you’ll help keep meeting spaces, collaboration tools, and live events running smoothly. This role is a great fit for someone who enjoys hands-on technical work, providing excellent support, and growing their career in enterprise AV.

Responsibilities

• Serve as the primary on-site AV support resource for conference rooms and event spaces in the San Francisco office.
• Perform daily system checks and preventive maintenance on meeting room technology, including Google Meet hardware, displays, and integrated audio systems.
• Respond quickly to user-facing AV issues and provide clear, patient support to employees and guests.
• Assist with room setup, equipment staging, and live event support for meetings, all-hands gatherings, and special events.
• Support live production tasks under guidance, including audio mixing and video switching as needed.
• Maintain cable organization, equipment readiness, spare parts, RMAs, and inventory records.
• Track support requests in a ticketing system and document issues, resolutions, room notes, and troubleshooting steps.
• Escalate complex issues with clear notes, sound troubleshooting practices, and professional communication.
• Contribute to process improvement and knowledge-sharing through documentation and cross-training.

Skills

• 2 to 4 years of hands-on experience in AV support, IT help desk, live event production, or a related technical support role.
• Basic understanding of AV signal flow, including audio, video, and control systems.
• Working knowledge of EDID, common cable types such as HDMI and USB-C, and CAT6 connectivity.
• Familiarity with basic networking concepts as they apply to AV environments.
• Experience supporting Google Workspace, Google Meet hardware, or ChromeOS devices.
• Strong communication skills with the ability to explain technical information in a clear and approachable way.
• Calm, adaptable, and customer-focused approach to troubleshooting and support.
• Ability to follow established processes, stay organized, and document work accurately.

Preferred Skills

• Industry certifications such as AVIXA CTS, Dante Certification, or ITIL.
• Relevant technical coursework or formal AV training.
• Exposure to enterprise conference room environments or corporate event production.
• Interest in building a long-term career in AV and workplace technology.
• Comfort working in a collaborative environment and learning from senior team members.

Horizontal is committed to diversity, equity, and inclusion, and we welcome candidates from all backgrounds to apply. We believe different perspectives strengthen teams and help create a more innovative, supportive workplace for everyone.