Step into a dynamic role supporting critical incident response and service restoration efforts in a fast-paced environment. This position offers the opportunity to help coordinate high-impact operational activities, improve communication during urgent events, and contribute to structured follow-up and continuous improvement.

Responsibilities

• Facilitate incident bridge calls and help keep discussions focused, organized, and productive.
• Share timely updates with stakeholders to support clear communication during critical incidents.
• Track service restoration progress and escalate delays or blockers when needed.
• Maintain accurate incident timelines to support transparency and audit readiness.
• Document action items, assign follow-ups, and help ensure accountability through resolution.
• Coordinate post-incident review sessions to capture lessons learned and support process improvements.

Skills

• Strong communication skills with the ability to relay information clearly and professionally.
• Excellent facilitation skills for guiding calls and coordinating multiple stakeholders.
• Experience in incident management or IT service management.
• Ability to stay composed under pressure while managing competing priorities.
• Strong organizational skills and attention to detail for tracking updates, timelines, and follow-up items.

Preferred Skills

• Familiarity with ITIL practices.
• Experience supporting structured post-incident review processes.
• Comfort working in a collaborative environment where timely communication is essential.
• Ability to identify issues early and help drive resolution through coordination and follow-up.

Horizontal is committed to building a diverse, equitable, and inclusive workplace where everyone feels respected, valued, and empowered to contribute. We welcome candidates from all backgrounds and experiences who share a collaborative mindset and a commitment to doing meaningful work.

By applying for this position, you acknowledge and agree that Horizontal Talent may contact you regarding your application using automated technology, including phone calls, SMS/text messages, or email, which may be delivered by our virtual AI recruiter, Alex.