Join a flexible research operations team supporting a confidential, fast-moving AI initiative that relies on dependable human support for important administrative workflows. This remote role is ideal for someone who enjoys repetitive, detail-focused work, thrives in a collaborative environment, and is comfortable managing sensitive account and credential setup tasks with care.

Responsibilities

• Support research operations by completing administrative tasks that help keep the project moving efficiently
• Create and manage accounts as needed for project workflows
• Handle repetitive, routine tasks with accuracy and consistency
• Work closely with AI-powered systems and provide human-in-the-loop support where needed
• Manage sensitive credentials and account information with discretion and professionalism
• Adapt to changing weekly needs and adjust workload based on project demand
• Maintain a reliable, flexible schedule to support a range of hours as required

Skills

• Experience in an IT help desk, technical support, or similar administrative support environment
• Strong attention to detail and the ability to follow procedures carefully
• Comfort working with repetitive tasks and maintaining quality over time
• Ability to handle confidential information responsibly
• Good communication skills and a collaborative mindset
• Flexibility to work remotely in Pacific Time hours

Preferred Skills

• Prior experience supporting account setup or access-related tasks
• Familiarity with research operations or workflow support in a technical environment
• Ability to stay organized while managing changing priorities
• Comfort working independently with minimal supervision
• Experience supporting tools, systems, or processes used by technical teams

Horizontal is committed to building an inclusive workplace where everyone feels respected, supported, and empowered to contribute. We welcome candidates from all backgrounds and perspectives and value diversity, equity, and inclusion as core principles in everything we do.