Step into a vital customer support role supporting identity and access management activities for a high-impact financial services environment. In this position, you will help deliver accurate, timely service while supporting secure access processes, issue resolution, and operational consistency across teams.

Responsibilities

• Provide professional, timely support to internal and external customers while maintaining a high standard of service.
• Follow established procedures and checklists to handle requests accurately and consistently.
• Verify request details, confirm authorization when needed, and complete appropriate due diligence for customer and business requests.
• Support credential setup, access updates, and access removal while following information security controls.
• Help manage and account for inventory, including daily tracking, shipment validation, and discrepancy resolution.
• Escalate urgent issues to senior staff or management when appropriate.
• Assist with testing activities related to application maintenance, enhancements, and issue resolution.
• Monitor outages and support contingency verification efforts.
• Recommend or help implement process and procedure improvements that strengthen operational efficiency.

Skills

• 0–3 years of relevant experience in customer support or a related operational role.
• High school diploma or GED.
• Strong attention to detail and commitment to accuracy.
• Clear and professional communication skills.
• Ability to follow defined processes while handling sensitive information appropriately.
• Strong organizational skills and the ability to manage multiple tasks effectively.
• Comfort working with internal stakeholders and supporting coordinated service efforts.

Preferred Skills

• Experience supporting identity and access management or other credentialing-related processes.
• Background in inventory tracking, device handling, or operational accounting tasks.
• Experience assisting with testing, troubleshooting, or process improvement efforts.
• Ability to identify issues early and escalate them appropriately.
• Strong team-oriented mindset with a focus on service quality and continuous improvement.

Horizontal is committed to fostering an inclusive environment where diversity, equity, and belonging are valued and supported. We welcome applicants from all backgrounds and encourage candidates who bring different perspectives, experiences, and strengths to apply.