Join a dynamic workplace experience team as the first point of contact for guests, visitors, and employees in a busy headquarters environment. This front-of-house role combines hospitality, coordination, and operational support to help create a welcoming, organized, and seamless experience throughout the day.

Responsibilities

• Greet guests, visitors, and employees at the front desk, manage check-ins, issue visitor badges, and direct people to meeting rooms, amenities, or other destinations
• Monitor visitor flow and keep arrivals moving smoothly during busy periods, while supporting a polished and welcoming front reception experience
• Receive, sort, and route deliveries, packages, and front desk inquiries, escalating issues as needed to the appropriate team
• Provide guest support by answering basic questions, sharing directions, assisting with Wi-Fi or other simple needs, and helping visitors feel cared for throughout their stay
• Support scheduling coordination for meetings and events, helping resolve calendar conflicts and maintain an organized daily flow
• Perform regular walkthroughs of reception, meeting rooms, and shared spaces to restock supplies, reset rooms, and flag facility concerns
• Assist with event room setup and breakdown, ensuring furniture, technology, and amenities are arranged according to specifications
• Help support enrichment or programming activities with setup, registration, and guest check-in as needed
• Maintain accurate visitor logs and front desk notes, and help prepare information needed for recurring reports
• Partner closely with Security, Facilities, and workplace experience teammates to keep operations running smoothly and professionally

Skills

• 2–3 years of experience in a front desk, reception, concierge, hospitality, customer service, or similar guest-facing role
• Strong working knowledge of Google Calendar and Slack
• Experience with visitor management or badging systems and basic scheduling tools
• Comfort managing multiple priorities in a busy, high-traffic environment
• Clear, professional communication skills, both written and verbal
• Ability to stay calm, organized, and solution-oriented when handling frequent interruptions or changing needs
• Strong attention to detail and the ability to follow procedures, checklists, and service standards carefully
• Ability to work independently while also collaborating effectively with cross-functional partners
• Dependability around desk coverage, handoffs, and punctual day-to-day presence
• Ability to meet the physical demands of the role, including standing for extended periods, walking throughout the building, and lifting up to 25 pounds repeatedly

Preferred Skills

• Background in a corporate office, hotel, executive briefing center, or event venue
• Experience working with Security and Facilities teams
• Familiarity with Microsoft Office or Google Workspace
• Experience supporting events, room setup, or workplace programming
• Exposure to fast-paced technology or workplace operations environments
• Interest in workplace hospitality, wellness programs, or employee amenities
• A proactive mindset with a willingness to suggest improvements and take initiative
• Professional discretion when interacting with executives, VIP guests, vendors, and employees

Horizontal Talent is committed to fostering an inclusive environment where people of all backgrounds can contribute, grow, and feel respected. We value diversity, equity, and inclusion as essential to building strong teams and delivering great experiences for everyone.

By applying for this position, you acknowledge and agree that Horizontal Talent may contact you regarding your application using automated technology, including phone calls, SMS/text messages, or email, which may be delivered by our virtual AI recruiter, Alex.