Join a high-visibility role supporting the growth and continuous improvement of a global professional services organization within a leading cloud environment. This opportunity is ideal for someone who enjoys turning business challenges into scalable process and system improvements through strong analysis, stakeholder partnership, and Salesforce expertise.

Responsibilities

• Partner with cross-functional stakeholders to gather, refine, and document business and system requirements.
• Analyze current processes to identify inefficiencies and recommend practical improvements that support scale and consistency.
• Help define and improve functional and technical solutions that align with business goals and operational needs.
• Support process optimization efforts by translating pain points into clear requirements and actionable next steps.
• Use data and root-cause analysis to surface insights, validate assumptions, and inform recommendations.
• Monitor system and data quality through regular audits to help ensure accuracy and completeness.
• Collaborate with global teams to communicate findings, support implementation efforts, and contribute to business readiness.
• Serve as a subject matter resource for assigned functional areas and assist with training or knowledge sharing as needed.
• Contribute to internal documentation and reporting that supports program visibility and operational effectiveness.

Skills

• Strong experience gathering requirements and documenting business needs.
• Background in business process optimization, design, and continuous improvement.
• Hands-on experience with Salesforce.
• Ability to work effectively with stakeholders across technical and non-technical teams.
• Strong analytical skills with the ability to interpret data and turn insights into recommendations.
• Experience supporting complex systems, operational workflows, or enterprise applications.
• Clear communication skills, both written and verbal, with the ability to present ideas confidently.
• Experience working in Agile/Scrum environments.
• Bachelor’s degree or equivalent professional experience.
• Ability to manage multiple priorities in a fast-paced environment.

Preferred Skills

• Experience with professional services automation tools, including Certinia/FinancialForce.
• Background in a high-growth technology environment.
• Experience supporting large-scale system deployments or operational transformation efforts.
• Comfort creating visual, easy-to-understand solutions and recommendations for diverse audiences.
• Previous experience in a role focused on program management, business analysis, or systems improvement.

Horizontal is committed to fostering an inclusive workplace where diverse perspectives are valued and every team member has the opportunity to contribute and succeed. We welcome candidates from all backgrounds and encourage applications from individuals who bring unique experiences, ideas, and ways of thinking.

By applying for this position, you acknowledge and agree that Horizontal Talent may contact you regarding your application using automated technology, including phone calls, SMS/text messages, or email, which may be delivered by our virtual AI recruiter, Alex.