Join a high-impact technical program management role focused on driving field quality and safety initiatives across complex consumer devices. This remote opportunity offers the chance to partner with cross-functional teams to improve investigation processes, reduce cycle times, and strengthen pre- and post-launch risk visibility.

Responsibilities

• Lead and support large-scale field quality and safety programs from planning through execution.
• Coordinate cross-functional efforts with engineering, quality, safety, operations, and supplier teams to keep work moving forward.
• Drive structured investigations, root cause analysis, and corrective action activities for field issues.
• Help improve problem-solving speed by identifying bottlenecks and supporting faster resolution of quality concerns.
• Build and maintain risk visibility processes for pre-launch and post-launch programs, including severity-based prioritization.
• Track product safety and field quality risks, escalating issues as needed to support timely decisions and outcomes.
• Translate complex technical topics into clear, actionable information for non-technical partners.
• Support communication, alignment, and commitment across multiple teams with competing priorities.

Skills

• Experience managing technical programs or complex cross-functional initiatives.
• Ability to turn technical concepts into clear communication for varied audiences.
• Background in hardware-related work.
• Technical writing skills and program management experience.
• Strong judgment, organization, and escalation management skills.
• Analytical thinking and the ability to break complex work into manageable steps.
• Comfort working with engineering, quality, safety, and operations teams.
• Ability to balance customer safety, business needs, and technical constraints.

Preferred Skills

• Experience with coding or automation.
• Quality engineering background.
• Ability to understand and work with data.
• Experience supporting product safety or field quality investigations.
• Familiarity with launch readiness, risk tracking, or corrective action processes.

Horizontal is committed to diversity, equity, and inclusion, and we welcome candidates from all backgrounds, experiences, and perspectives. We believe inclusive teams help drive better ideas, stronger collaboration, and better outcomes for everyone.

By applying for this position, you acknowledge and agree that Horizontal Talent may contact you regarding your application using automated technology, including phone calls, SMS/text messages, or email, which may be delivered by our virtual AI recruiter, Alex.