Join a dynamic team as a Software Tester supporting ServiceNow platform enhancement initiatives and the SNAP-E program. This role offers the opportunity to strengthen quality across enterprise ServiceNow solutions through hands-on testing, collaboration with cross-functional teams, and expanded use of automated testing.

Responsibilities

• Develop and execute testing strategies, test plans, and test schedules for ServiceNow-related initiatives.
• Create, maintain, and run manual and automated test cases using ServiceNow Automated Test Framework (ATF).
• Build reusable automated regression test suites to improve release readiness and testing efficiency.
• Perform functional, integration, regression, end-to-end, and release validation testing across ServiceNow applications.
• Support testing for workflows, Service Catalog items, integrations, platform enhancements, and customizations.
• Coordinate User Acceptance Testing (UAT) with business partners and help confirm requirements are met.
• Document, prioritize, and track defects through resolution in partnership with development teams.
• Collaborate with analysts, developers, architects, product owners, and project teams throughout the SDLC.
• Help establish testing standards, QA processes, and best practices across the platform.
• Support upgrade activities, production releases, deployment validation, and post-release checks.
• Prepare testing metrics, quality dashboards, status updates, and defect summaries for leadership.
• Continuously improve test coverage and automation to reduce risk and strengthen quality.

Skills

• 5+ years of quality assurance or software testing experience.
• 3+ years of hands-on testing experience with ServiceNow applications and platform enhancements.
• Strong experience with ServiceNow Automated Test Framework (ATF).
• Experience testing ServiceNow workflows, Service Catalog items, integrations, and platform customizations.
• Ability to create test strategies, test plans, test cases, and automated test scripts.
• Solid understanding of Agile and Scrum methodologies.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent communication and collaboration skills with both technical and business stakeholders.

Preferred Skills

• ServiceNow Certified System Administrator (CSA) credential.
• Additional ServiceNow certification or equivalent experience.
• Experience supporting ITSM, ITOM, Employee Center, Service Catalog, or IntegrationHub solutions.
• Background in AI-enabled workflows, automation, or digital transformation initiatives.
• Strong focus on regression testing, test automation, and continuous quality improvement.

Horizontal is committed to fostering a welcoming, inclusive, and equitable environment where people from all backgrounds can contribute and thrive. We value diverse perspectives and believe they strengthen innovation, collaboration, and results.

Please apply through this online posting or by visiting our Job Board at www.horizontaltalent.com/job-board. Applications will be accepted for 4 weeks. For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement. Check out all we have to offer and how you can become part of the Horizontal Talent Team. The pay range for this role is $31 - $64 per hour based on qualifications and experience.