Join a dynamic digital team as a Lead Business Systems Analyst focused on designing and delivering commerce and self-service solutions that improve the customer experience. This role partners closely with business and technical stakeholders to define requirements, shape system solutions, and support successful implementation in a fast-paced environment.

Responsibilities

• Partner with digital, business, and technical teams to gather, analyze, and document requirements for commerce and self-service initiatives.
• Translate business needs into clear system requirements and practical solution designs that align with enterprise standards.
• Support system configuration efforts and coordinate with development teams to deliver effective solutions.
• Review business processes to identify opportunities to improve efficiency, reduce friction, and enhance the customer experience.
• Create test plans, execute unit testing, and help coordinate broader testing activities to confirm solutions meet expectations.
• Serve as a communication bridge between business and IT teams throughout the project lifecycle.
• Help define project timelines, coordinate implementation activities, and support prioritization and resource planning.
• Provide post-implementation support by monitoring adoption, gathering feedback, troubleshooting issues, and identifying improvement opportunities.

Skills

• Bachelor’s degree in Computer Science or a related field.
• 8+ years of experience implementing SAP Commerce solutions.
• 3+ years of experience leading full lifecycle SAP Commerce project implementations.
• Strong understanding of B2B sales processes and related business concepts.
• Experience producing functional specifications for enhancements and larger project deliverables.
• Ability to design end-to-end solutions that improve operational efficiency.
• Excellent written and verbal communication skills with the ability to work effectively across all levels of an organization.
• Strong problem-solving skills, strategic thinking, and comfort navigating complex challenges.

Preferred Skills

• Working knowledge of SAP Sales and Distribution processes and data structures.
• Exposure to middleware solutions and integration concepts.
• SAP Commerce Cloud certification.
• Experience supporting solution delivery in a collaborative, fast-moving environment.

Horizontal is committed to building an inclusive workplace where diverse perspectives are valued, and every team member can contribute meaningfully. We welcome candidates from all backgrounds and are dedicated to fostering equity, respect, and opportunity throughout the hiring process and beyond.