Join our team as a ServiceNow Administrator, where you'll play a pivotal role in optimizing our ServiceNow platform to support business operations and drive success. This remote position offers the opportunity to work with a dynamic IT team and engage with key stakeholders to deliver impactful solutions.

Responsibilities

• Configure, customize, and administer the ServiceNow platform to align with organizational needs.
• Design and develop ServiceNow applications, workflows, and reports to enhance business processes.
• Manage integrations with other systems to ensure seamless data flow and interoperability.
• Handle incident and problem management, ensuring timely resolution of issues.
• Facilitate change management processes, including planning and implementing changes.
• Maintain and enhance the service catalog, ensuring services are well-documented and accessible.
• Provide training and support to end-users, creating documentation and conducting sessions.
• Monitor platform performance and identify opportunities for optimization.
• Ensure compliance with security policies and industry regulations.
• Collaborate with cross-functional teams to understand requirements and deliver solutions.

Skills

• Certified ServiceNow System Administrator with 3–5+ years of experience.
• Strong technical skills in ServiceNow administration, including configuration and user management.
• Experience with FedRAMP requirements and security operations.
• Proficient in troubleshooting and problem-solving with a proactive approach.
• Excellent communication and collaboration skills.

Preferred Skills

• Experience with ServiceNow Customer Service Management (CSM) and ITSM processes.
• Knowledge of information security principles and government compliance standards.
• Familiarity with Agile methodologies and DevOps techniques.
• Ability to generate and maintain technical documentation.

We are committed to fostering a diverse and inclusive workplace where all individuals are valued and respected. We encourage candidates from all backgrounds to apply and join our team.