Join our team as a Help Desk/Support Engineer, where you'll play a crucial role in ensuring seamless technology operations and support for our users. This position offers a dynamic environment to showcase your technical expertise and problem-solving skills.

Responsibilities

• Conduct regular maintenance and management of endpoint devices to uphold security and functionality.
• Serve as the expert contact for complex service desk escalations, providing guidance and solutions.
• Design and maintain configurations for macOS and iOS devices, ensuring optimal performance.
• Administer Windows environments using Microsoft Endpoint Manager to enforce policies effectively.
• Optimize virtual desktop infrastructure, addressing connectivity and performance challenges.
• Create and maintain scripts to automate tasks and enhance system integration.
• Implement endpoint security standards and collaborate with security teams to mitigate vulnerabilities.

Skills

• 3-5 years of experience in Endpoint Engineering or Mobile Device Management roles.
• Proficiency in managing macOS and iOS devices with Jamf Pro.
• Experience with Microsoft Endpoint Manager for Windows environments.
• Hands-on experience with Amazon WorkSpaces administration.
• Strong scripting abilities in PowerShell and Bash.
• Knowledge of identity management systems like Okta or Azure AD.

Preferred Skills

• Certifications such as Jamf 200/300 or Microsoft MD-102.
• Experience deploying enterprise AI tools and managing AI-powered platforms.
• Familiarity with Bring Your Own Device (BYOD) programs.

We are committed to fostering a diverse, equitable, and inclusive work environment where all voices are valued. We encourage individuals from all backgrounds to apply and contribute to our vibrant team culture.