Join an exciting opportunity to support and enhance IT infrastructure in diverse environments while building rewarding relationships. You'll be instrumental in delivering exceptional service and operational support.

Responsibilities

• Efficiently install and deinstall IT equipment with precision and safety.
• Offer comprehensive support during field visits and dispatches, ensuring optimal customer satisfaction.
• Diagnose and resolve technical issues, providing robust solutions.
• Document processes accurately and generate detailed service reports.
• Analyze performance data to assist with technical troubleshooting and solutions.
• Manage workflow effectively to align with schedules and customer expectations.
• Develop resolutions for software and setup issues, creating workaround procedures when necessary.

Skills

• Strong ability to work independently while following detailed instructions.
• Experience with IMAC moves and adherence to tight deadlines.
• Proficient in troubleshooting and resolving technical problems.
• Effective communication skills to nurture positive customer relationships.

Preferred Skills

• Flexibility to adapt to overnight shifts when required.
• Experience in large scale IT equipment management and installations.
• Proficiency in using ladders and managing tasks in varied environments.

At Horizontal, we are committed to fostering an inclusive workplace where diversity, equity, and inclusion are integral to our culture, welcoming all candidates to bring their unique perspectives and experiences.