Remote in the US working 8 - 5 EST.
Join our team as an IT Support Tech, where you'll have the opportunity to provide crucial technical support and collaborate across various teams. Your skills in troubleshooting and problem-solving will be key in enhancing our service delivery.

Responsibilities

• Provide timely technical support for staff by resolving escalated incidents.
• Maintain and troubleshoot end-user workstations, addressing hardware and software concerns.
• Manage and provide assistance with printer and scanner setups.
• Offer support for various software applications, primarily focusing on the MS Office suite.
• Identify incident trends and communicate effectively to resolve issues promptly.
• Engage in Major Incident Management activities when required.
• Ensure documentation is current and develop new Knowledge Articles as necessary.

Skills

• Minimum of 2 years of ServiceNow experience required.
• Proficiency in Windows with at least 2 years of relevant experience.
• Strong troubleshooting and problem-solving skills.
• Good communication skills to interact effectively within and across teams.
• Ability to take ownership of assigned tasks and demonstrate accountability.

Preferred Skills

• Technical certifications are advantageous.
• Experience with Active Directory, Mac OS, and printer set ups is beneficial.
• Knowledge of LAN WAN functionality and internet browsers is a plus.

We are committed to fostering a workplace that values diversity, equity, and inclusion as fundamental principles. We welcome applications from all individuals regardless of personal background or experience, reflecting our belief that varied perspectives enrich our team.