Join our team as a dynamic Desktop Support Technician, where you'll play a pivotal role in delivering high-quality technical support in a professional setting. This is an exciting chance to showcase your technical prowess while ensuring seamless user operations.

Responsibilities

• Provide prompt and effective technical support for desktop hardware, software, and network troubleshooting.
• Assist in data migrations and restorations, and support mobile device computing as needed.
• Conduct thorough root cause analysis to swiftly resolve technical issues.
• Work collaboratively with the team to manage priorities and address changing needs.
• Maintain a polished and friendly demeanor in interactions with executives and team members.

Skills

• Excellent verbal and written communication with a focus on customer service excellence.
• Strong proficiency in troubleshooting both Windows and Mac operating systems.
• Experience with Microsoft 365, ServiceNow, and Ivanti platforms.
• Proven ability to effectively manage competing priorities and excellent time management skills.
• High level of emotional intelligence and adaptability in fast-paced environments.

Preferred Skills

• Experience in desktop support within a corporate environment.
• Familiarity with network and telecom troubleshooting.
• Understanding of processes and procedures in large organizations.
• Experience providing VIP support or white-glove service.

At Horizontal, we deeply value diversity, equity, and inclusion, and are committed to creating a welcoming environment where each individual's contributions are celebrated and valued."