Join our team as an Operations Training Manager, where you'll lead a dynamic group of trainers and transform our training capabilities into a consultative learning approach within our operational teams.

Responsibilities

• Lead and mentor a team of approximately seven trainers, providing guidance and stability in light of recent changes.
• Develop and implement training strategies aligned with operational transformation for contact center and operations teams.
• Oversee the creation and delivery of both instructor-led and digital learning modules, ensuring they're effective and engaging.
• Empower trainers to transition from script reliance to strategic training partnerships, fostering a collaborative approach to program and material development.
• Support the adoption of new processes and systems across large-scale operational initiatives, enhancing the capability of the training function.

Skills

• Demonstrated expertise in leading training teams and providing strategic direction.
• Experience in developing and aligning training programs with organizational operational goals.
• Strong capability in instructional design, with the ability to support various learning formats.
• Proven track record of enhancing trainer skills and promoting consultative roles within teams.

Preferred Skills

• Background in operational transformation, with a focus on training systems and implementations.
• Experience in change enablement roles or similar transformation initiatives.
• Familiarity with contact center operations or HR training programs.

We are committed to fostering an inclusive environment where diversity, equity, and inclusion are valued principles that guide our decision-making and innovation efforts.

Horizontal facilitates valuable and productive conversations between you and potential employers. We can assist you in growing your career by partnering you with employers that offer challenging assignments. For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement. Check out all we have to offer and how you can become part of the Horizontal Talent Team. The pay range for this role is $37 - $71 per hour. This is not a guarantee of compensation, as final offer amount may vary based on factors including but not limited to experience and geographic location.