We are seeking a dedicated and skilled Senior Desktop/Tech Support professional to join our team. This role offers an exciting opportunity to provide exceptional technical support while working collaboratively in a dynamic environment.

Responsibilities

• Deliver outstanding support to staff and sales associates by managing end-user technologies within a local network environment.
• Troubleshoot hardware and software issues across desktop and laptop computers, as well as mobile devices.
• Configure workstations for new users and upgrade existing equipment and software.
• Resolve LAN, server, and connectivity issues, utilizing ticketing and hardware asset management systems.
• Re-image computers and perform data migrations and restorations as needed.
• Collaborate with cross-functional teams to ensure timely resolution of issues and successful project execution.
• Contribute to continuous improvement initiatives and enhance user experience through participation in meetings and team collaborations.

Skills

• Strong customer service skills with the ability to communicate technical issues in a user-friendly manner.
• Proficiency in troubleshooting Windows and Mac operating systems.
• Experience with mobile device configuration and basic network troubleshooting.
• Ability to perform root cause analysis and problem-solving effectively.
• Excellent communication skills, both verbal and written, with active listening abilities.
• High emotional intelligence and adaptability to different personalities and technical skill levels.

Preferred Skills

• Experience with ServiceNow and Ivanti support systems.
• Familiarity with Microsoft 365 and emerging AI technologies.
• Ability to manage multiple support tickets while meeting deadlines and expectations.
• Prior experience working in a large organizational environment is a plus.

At Horizontal, we value diversity, equity, and inclusion as fundamental principles in our workplace. We encourage applicants from all backgrounds to apply and contribute to our inclusive culture.

By applying for this position, you acknowledge and agree that Horizontal Talent may contact you regarding your application using automated technology, including phone calls, SMS/text messages, or email, which may be delivered by our virtual AI recruiter, Alex.


Horizontal facilitates valuable and productive conversations between you and potential employers. We can assist you in growing your career by partnering you with employers that offer challenging assignments. For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement. Check out all we have to offer and how you can become part of the Horizontal Talent Team. The pay range for this role is $12 - $32 per hour. This is not a guarantee of compensation, as final offer amount may vary based on factors including but not limited to experience and geographic location.