Step into an exciting role as an Experience Owner, focusing on transforming fraud management within a major banking initiative. Your expertise will drive strategy, collaboration, and innovative solutions for enhanced customer experiences.

Responsibilities

• Lead the vision and roadmap for fraud management improvements, aligning with broader transformation strategies.
• Utilize data analytics to drive enhancements in customer satisfaction and streamline resolution times.
• Coordinate cross-functional efforts, including design and technology delivery.
• Engage stakeholders to understand and address challenges within digital and assisted channels.
• Manage user story development and prioritization in agile environments.
• Track key performance indicators to assess effectiveness and communicate progress to stakeholders.

Skills

• Minimum of 5 years in product ownership or experience management, ideally in banking.
• Strong track record of leading digital product improvements from concept to execution.
• Proficiency in agile methodologies and backlog management tools.
• Exceptional communication and stakeholder management skills.
• Expertise in fraud detection systems and workflows is essential.

Preferred Skills

• Experience with human-centered design or design thinking principles.
• Financial services consulting experience is a plus.
• Ability to adapt to dynamic environments and shifting priorities.

We celebrate diversity, equity, and inclusion as fundamental values that drive our team's success. We welcome candidates from all backgrounds to join us in creating impactful customer experiences.

Horizontal facilitates valuable and productive conversations between you and potential employers. We can assist you in growing your career by partnering you with employers that offer challenging assignments. For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement. Check out all we have to offer and how you can become part of the Horizontal Talent Team. The pay range for this role is $51 - $89 per hour. This is not a guarantee of compensation, as final offer amount may vary based on factors including but not limited to experience and geographic location.