Step into an impactful leadership role where you will manage IT support services with a focus on client satisfaction and team performance. This on-campus position requires a proactive approach, driving excellence through technology support in educational environments.

Responsibilities

• Lead and develop a team of IT Support Specialists to deliver outstanding technology support.
• Guide and mentor team members to enhance their performance and professional growth.
• Oversee daily operations, ensuring efficiency and implementing strategies for improvement.
• Collaborate with senior leadership on support strategies and training programs.
• Present project updates and status reports to leadership regularly.
• Ensure systems are maintained according to industry standards and security protocols.
• Manage asset refresh programs and oversee software licensing processes.
• Provide comprehensive technical support across diverse systems and networks.

Skills

• Minimum of five years of management experience paired with a solid technical foundation.
• Demonstrated excellent communication skills and a strong background in customer service.
• Ability to manage and support various operating environments including Windows and macOS.
• Strong analytical skills coupled with effective problem-solving capabilities.
• Proven ability to lead and manage teams effectively.

Preferred Skills

• Industry certifications related to IT support and management are advantageous.
• Experience with audio-visual technologies in educational settings.
• Flexibility to adapt to a varied schedule, which may include nights and weekends.
• In-depth knowledge of platforms used in higher education such as Microsoft 365 and Google Suite.

We are committed to fostering an inclusive environment that values diversity and encourages applications from all qualified individuals.