Are you ready to drive transformative change and enhance user experiences as a Senior Process Engineer? Join a dynamic team where you'll leverage your expertise to optimize processes and enable cutting-edge solutions like AI and automation.

Responsibilities

• Lead and collaborate in discovery sessions to assess current processes and document experiences.
• Identify improvement opportunities and translate findings into actionable business and technical requirements.
• Create future-state workflows that boost efficiency and reduce risks or expenses.
• Facilitate engaging workshops to gather insights and drive decisions.
• Craft compelling change adoption materials to support seamless implementation.

Skills

• Strong background in business process management and design with proven tool usage.
• Exceptional problem-solving abilities and comfort working in complex environments.
• Expertise in facilitating stakeholder interactions and managing expectations.
• Skilled in drafting comprehensive requirements that translate concepts into solutions.
• Experience in leading transformation initiatives and fostering adoption.

Preferred Skills

• Familiarity with financial services and Salesforce domains.
• Experience in Loan Ops or Wealth Ops processes and technologies.
• Certifications in Lean or Six Sigma, and User-Centered Design practices.

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