We are seeking a dynamic Salesforce Administrator to enhance our team's support operations. This role is all about strengthening our support capacity across various Salesforce platforms while ensuring smooth system maintenance and user support.

Responsibilities

• Efficiently manage and resolve user issues from the ServiceNow support queue.
• Develop and improve documentation for existing processes.
• Establish and implement sustainable processes for system maintenance.
• Assist in incident management and knowledge sharing with team members.
• Collaborate with development teams once systems are stabilized.

Skills

• At least two years of experience in Salesforce administration.
• Proficiency in process creation and documentation.
• Strong skills in ticket triage and system maintenance.

Preferred Skills

• Basic background in development is advantageous.
• Adaptability in a fast-paced work environment.

At Horizontal, we are committed to fostering an inclusive and diverse workplace where every individual can thrive. We believe in equity and equal opportunities for all.

Horizontal facilitates valuable and productive conversations between you and potential employers. We can assist you in growing your career by partnering you with employers that offer challenging assignments. For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement. Check out all we have to offer and how you can become part of the Horizontal Talent Team. The pay range for this role is $17 - $42 per hour. This is not a guarantee of compensation, as final offer amount may vary based on factors including but not limited to experience and geographic location.