San Francisco , California
|Remote
|Contract
San Francisco, California
|Remote
|Contract
Join us as a Community Support Program Manager where you'll lead innovative initiatives, bridging multiple teams to elevate our organization's strategic goals. This is a fantastic opportunity for an organized leader passionate about fostering community support in a dynamic, collaborative environment.
Responsibilities
- Lead cross-functional programs to enhance community support operations.
- Collaborate with various teams to align stakeholders and ensure project success.
- Manage project planning, execution, and timely launch with measurable outcomes.
- Address challenges, ensuring effective communication and progress reporting.
- Create and present documents and presentations that convey complex information clearly.
Skills
- Over 4 years of experience in customer service and contact center operations.
- Strong project management abilities to execute complex cross-functional projects.
- Exceptional communicator, capable of engaging stakeholders at all levels.
- Proven proficiency in developing project plans with demonstrable impact.
Preferred Skills
- Experience with customer service technology environments.
- Ability to craft compelling presentations and storytelling for executive audiences.
- Proven adaptability in navigating ambiguous situations to structured outcomes.
- Strong partnership and influencing skills in a global context.
We invite applicants from diverse backgrounds to join our team, as we are committed to fostering a workplace where everyone is valued, contributing unique perspectives to drive collective success.
Once you apply for this position, you may receive a phone call, SMS or email at the time of application from our Virtual AI Recruiter, Alex, to conduct an initial interview.
Horizontal facilitates valuable and productive conversations between you and potential employers. We can assist you in growing your career by partnering you with employers that offer challenging assignments. For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement. Check out all we have to offer and how you can become part of the Horizontal Talent Team. The pay range for this role is $47 - $83 per hour. This is not a guarantee of compensation, as final offer amount may vary based on factors including but not limited to experience and geographic location.
We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.
In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact us.
All applicants applying must be legally authorized to work in the country of employment.