We're seeking a detail-oriented individual to tackle high-volume helpdesk inquiries and deliver excellent customer service in a dynamic work environment for a short-term project. Use your communication and problem-solving skills to troubleshoot and support suppliers effectively.

Responsibilities

• Respond rapidly to helpdesk queries via email and phone with professionalism.
• Troubleshoot and provide solutions to supplier inquiries.
• Maintain precise and up-to-date records of helpdesk interactions.
• Deliver outstanding customer service to ensure a positive user experience.

Skills

• Excellent communication and interpersonal skills.
• Basic technical knowledge paired with strong problem-solving capabilities.
• Ability to work independently and manage multiple tasks efficiently in a fast-paced setting.

Preferred Skills

• Previous experience with the Ivalua Source-to-Pay platform.
• Proven track record of organizational and time management skills.

At Horizontal, we proudly promote diversity, equity, and inclusion as fundamental pillars of our culture. We encourage individuals of all backgrounds to apply and join our inclusive workplace.