We are seeking a dedicated and personable Desktop Support Technician to join our team. This role offers an exciting opportunity to provide top-notch technical support in a dynamic environment, ensuring seamless operations for our clients.

Responsibilities

• Deliver exceptional on-site technical support across multiple locations, addressing hardware and software issues promptly.
• Provide VIP-level customer service, ensuring a professional and personable interaction with all users.
• Manage and troubleshoot mobile devices, network connections, and telecom systems effectively.
• Conduct data migrations, restorations, and re-imaging of computers as needed.
• Utilize Microsoft 365 and other software to assist users with technical inquiries and issues.
• Collaborate with team members to prioritize tasks and manage competing priorities in a fast-paced environment.

Skills

• Strong experience in desktop support and technical troubleshooting for both Windows and Mac systems.
• Excellent verbal and written communication skills, with a focus on customer service.
• Ability to work independently and as part of a collaborative team.
• High level of emotional intelligence and adaptability to changing situations.

Preferred Skills

• Experience with ServiceNow and Ivanti for ticketing and support management.
• Familiarity with root cause analysis and problem-solving methodologies.
• Knowledge of basic hardware, network, and telecom troubleshooting.
• Experience working in a large organizational structure is a plus.

We believe in fostering a diverse and inclusive workplace where every individual is valued and empowered. We encourage applications from candidates of all backgrounds and experiences.

Once you apply for this position, you may receive a phone call, SMS or email at the time of application from our Virtual AI Recruiter, Alex, to conduct an initial interview.


Horizontal facilitates valuable and productive conversations between you and potential employers. We can assist you in growing your career by partnering you with employers that offer challenging assignments. For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement. Check out all we have to offer and how you can become part of the Horizontal Talent Team. The pay range for this role is $14 - $37 per hour. This is not a guarantee of compensation, as final offer amount may vary based on factors including but not limited to experience and geographic location.