We are seeking a skilled Business Analyst to bridge the gap between IT and business stakeholders. This role offers the opportunity to work remotely while contributing to impactful projects in a collaborative environment.

Responsibilities

• Gather and document business needs and functional requirements through collaboration with stakeholders.
• Analyze large datasets and market trends to provide actionable insights for process improvement.
• Evaluate current operational procedures to identify areas for optimization and recommend solutions.
• Act as a liaison between technical teams and business units to ensure project goals are met.
• Assist in project management and planning to ensure timely delivery of project milestones.

Skills

• Expert level experience with telephony platforms such as Nice, Genesis, or Five9, including platform implementation.
• Strong analytical and problem-solving abilities.
• Excellent written and verbal communication skills.
• Proficiency in data analysis tools such as SQL and Excel.
• Experience in business process design and documentation.

Preferred Skills

• Experience in IT project support and management.
• Ability to work effectively in a remote or hybrid work setting.

We are committed to fostering a diverse and inclusive workplace where all individuals feel valued and empowered to contribute their unique perspectives.

Once you apply for this position, you may receive a phone call, SMS or email at the time of application from our Virtual AI Recruiter, Alex, to conduct an initial interview.