Richmond , Virginia
|Onsite
|Contract
Richmond, Virginia
|Onsite
|Contract
Join us as a Technology Services Manager where you will be pivotal in managing cloud platform operations, ensuring seamless collaboration with engineering and product teams. This role is your opportunity to leverage your expertise in cloud technologies and networking within a dynamic team environment.
Responsibilities
- Oversee and support operations of cloud platform services, ensuring high-quality service delivery.
- Collaborate closely with engineering and product teams to optimize cloud-based services and network integration.
- Facilitate technology planning and implementation efforts, driving cross-functional projects to completion.
- Develop and maintain strategic relationships with stakeholders, ensuring consistent communication and service alignment.
- Conduct root cause analysis and implement action plans to prevent recurring technical issues.
- Manage service incidents and changes effectively, prioritizing tasks to meet service level agreements.
Skills
- Fluency in cloud technologies, particularly with AWS services.
- Strong networking expertise, including WAN, VPN, DNS, Routing, and Load Balancer technologies.
- Experience with IT service management frameworks such as Incident, Change, and Problem Management.
- Proficiency in troubleshooting and performance monitoring at an in-depth technical level.
- Ability to lead and communicate effectively with cross-functional teams and senior leadership.
Preferred Skills
- Knowledge of Agile methodologies and tools like JIRA and Confluence.
- Experience with ServiceNow or similar Operations Management products.
- Familiarity with Artificial Intelligence for IT Operations (AIOps) and Observability Patterns.
- Cloud technology and ITIL certification.
Horizontal is committed to fostering a workplace that celebrates diversity, equity, and inclusion. We welcome and encourage candidates from all backgrounds to apply.
Once you apply for this position, you may receive a phone call, SMS or email at the time of application from our Virtual AI Recruiter, Alex, to conduct an initial interview.We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.
In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact us.
All applicants applying must be legally authorized to work in the country of employment.