Join a dynamic team as a Content Experience Designer, where you'll craft engaging digital experiences that enhance user satisfaction and drive product adoption. This role requires a passion for human-centered design and a commitment to delivering inclusive, accessible content solutions.

Responsibilities

• Develop end-to-end content experiences that align with user needs and business goals.
• Design omni-channel content that is empathetic, easy to use, and improves customer satisfaction.
• Validate content through experimentation, testing, and optimization.
• Conduct competitive analysis to inform research and design processes.
• Collaborate with cross-functional teams to ensure content aligns with brand and user experience standards.

Skills

• Proficiency in content strategy, UX writing, and storytelling.
• Strong understanding of design thinking and user-centered content design.
• Ability to conduct customer experience research and apply insights effectively.
• Experience in facilitating human-centered design sessions.
• Bachelor's degree or equivalent work experience in user experience design or a related field.

Preferred Skills

• Experience with performance measurement and optimization techniques.
• Knowledge of marketing and analytics to enhance content strategies.
• Strong collaboration skills with product managers and software engineers.
• Familiarity with design systems and service blueprints.

At Horizontal, we are committed to fostering a diverse, equitable, and inclusive environment where all voices are valued and respected. We believe in the power of diversity to drive innovation and success.