Position Overview
A privately held, mid-sized organization is seeking a full-time IT Manager to oversee internal technology operations and deliver actionable business insights through data and reporting solutions. This role is ideal for a hands-on technical leader who can:

• Design and maintain executive-level dashboards and reports using a modern business intelligence platform to support financial and operational decision-making.
• Manage day-to-day IT systems and infrastructure, including cloud-based productivity tools, enterprise business applications, and end-user technology.

This position combines business intelligence development with IT management responsibilities in a dynamic, growth-oriented environment.

Roles and Responsibilities
Business Intelligence & Analytics

• Design, develop, and maintain dashboards and analytical reports for leadership, finance, and operations teams.
• Integrate data from enterprise business systems and other internal data sources into a centralized reporting environment.
• Analyze trends and performance metrics to provide insights that improve efficiency, visibility, and decision-making.
• Partner with stakeholders to define reporting requirements and translate them into scalable analytics solutions.

IT Operations & Systems Management

• Administer a cloud-based productivity and collaboration environment, including email, document management, messaging, and user access controls.
• Manage enterprise business applications, including ERP and CRM platforms, ensuring availability, security, and appropriate access.
• Provide hands-on support for end-user hardware and mobile devices to ensure smooth daily operations.
• Oversee data protection practices, including backups, security controls, and compliance-related processes.
• Evaluate, implement, and maintain technology solutions that support business continuity and growth.

Collaboration & Leadership

• Coordinate with external vendors and service providers to support and optimize business systems.
• Serve as a technical advisor to internal teams, promoting effective and secure use of technology tools.
• Translate business objectives into practical, cost-effective IT and reporting solutions.

Education and Experience

• Bachelor’s degree in Information Technology, Information Systems, Computer Science, Business, or equivalent professional experience.
• 5+ years of experience in IT management, systems administration, or a related technical leadership role.
• Proven experience designing and deploying dashboards or reports using a business intelligence or analytics platform.
• Experience supporting enterprise business systems such as ERP and CRM solutions.
• Background in operations-driven or transaction-heavy environments is preferred.

Skills and Competencies

• Strong analytical and problem-solving skills with the ability to communicate insights to non-technical stakeholders.
• Experience with business intelligence tools, data modeling, and reporting best practices.
• Solid understanding of cloud-based productivity platforms and identity/access management.
• Knowledge of end-user computing, device management, and general IT infrastructure.
• Ability to balance strategic planning with hands-on technical execution in a mid-sized organization.