Technical Support Analyst
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Forest Park, Georgia

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Hybrid, Onsite

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Contract

|Job ID 72819|Posted Dec 15, 2025
JOB DESCRIPTION

Join our team as a Technical Support Analyst where you'll play a key role in ensuring smooth IT operations and hardware procurement. This dynamic position offers a chance to collaborate with diverse teams and contribute to innovative solutions.

Responsibilities

  • Coordinate IT hardware procurement and collaborate with external suppliers to streamline processes.
  • Communicate project status and operational issues effectively to ensure smooth service delivery.
  • Understand and address business and technical requirements for equipment requests.
  • Assist suppliers with payment issues and ensure compliance with procurement procedures.
  • Collaborate with various teams to enhance service delivery and streamline processes.

Skills

  • Strong verbal and written communication skills to interact effectively with diverse teams.
  • Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint.
  • Detail-oriented with exceptional organizational abilities to manage multiple tasks efficiently.
  • Ability to prioritize tasks effectively and manage large volumes of work.
  • Experience with ServiceNow platform is advantageous.

Preferred Skills

  • BS or BA degree in Business or Information Technology with relevant industry experience.
  • Previous experience in the airline industry is a plus.
  • Familiarity with Ariba procurement processes and SAP for effective procurement management.
  • Advanced Excel capabilities and experience with Microsoft Visio for creating process flows.

At Horizontal, we are committed to fostering a diverse and inclusive workplace where all individuals are valued and can thrive. We encourage applicants from all backgrounds to apply and help us create an environment that celebrates differences.

Once you apply for this position, you may receive a phone call, SMS or email at the time of application from our Virtual AI Recruiter, Alex, to conduct an initial interview.

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. 

We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact us.

All applicants applying must be legally authorized to work in the country of employment.