User Experience-ServiceNow
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Minneapolis, MN

|

Hybrid

|

Contract

|Job ID 72593|Posted Nov 21, 2025
JOB DESCRIPTION

We are seeking a talented User Experience Designer to join our team, focusing on enhancing the user experience of our ServiceNow-based solutions. This role offers the opportunity to lead UX design initiatives and collaborate with cross-functional teams to create intuitive and engaging digital experiences.

Responsibilities

  • Lead the integration of user experience design throughout the ServiceNow development lifecycle.
  • Conduct user research, interviews, and usability testing to inform design decisions.
  • Translate insights into user flows, wireframes, prototypes, and mockups.
  • Collaborate with product managers, engineers, and designers to define requirements and align with user needs.
  • Develop and maintain design systems and documentation to ensure consistent user experiences.
  • Advocate for accessibility and inclusive design standards in all solutions.
  • Facilitate design workshops and brainstorming sessions with stakeholders.
  • Iterate on designs based on user feedback and analytics.
  • Mentor team members and foster a culture of user advocacy and design excellence.
  • Present UX strategies and deliverables to stakeholders and development teams.

Skills

  • 5+ years of experience with the ServiceNow platform.
  • 3+ years of UI/UX experience specifically on the ServiceNow platform.
  • Proficient in HTML, CSS, and JavaScript.
  • Strong understanding of user-centered design principles.
  • Excellent communication and collaboration skills.

Preferred Skills

  • Experience in creating and maintaining design systems and component libraries.
  • Familiarity with Agile methodologies.
  • Ability to mentor junior team members in UX best practices.
  • Experience with analytics tools to inform design decisions.

We are committed to fostering a diverse and inclusive workplace, where all individuals feel valued and empowered to contribute to their fullest potential. We encourage applicants from all backgrounds to apply and join us in creating innovative solutions.

Once you apply for this position, you may receive a phone call, SMS or email at the time of application from our Virtual AI Recruiter, Alex, to conduct an initial interview.

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. 

We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact us.

All applicants applying must be legally authorized to work in the country of employment.