Senior Desktop/Tech Support

We are seeking a dedicated and customer-focused Senior Desktop/Tech Support professional to join our team. In this role, you will provide exceptional technical support to our staff and sales associates, ensuring a seamless experience with end-user technologies.

Responsibilities

• Troubleshoot hardware and software issues across desktop and laptop computers, as well as mobile devices.
• Configure workstations for new users and upgrade existing equipment and software.
• Resolve LAN, server, and connectivity issues while utilizing ticketing and hardware asset management systems.
• Perform data migrations, restorations, and remote problem-solving when necessary.
• Collaborate with cross-functional teams to ensure timely resolution of issues and successful project execution.
• Actively participate in local and national initiatives to improve technology products and services.

Skills

• Exemplary customer service skills with the ability to communicate technical issues in non-technical terms.
• At least 3 years of experience in technical support, with a preference for 5+ years.
• Proficiency in troubleshooting Windows and Mac systems, as well as mobile devices.
• Basic understanding of network troubleshooting and hardware support.
• Strong problem-solving skills and ability to perform root cause analysis.

Preferred Skills

• Experience with Microsoft 365, including CoPilot and AI technology.
• Familiarity with ServiceNow and Ivanti.
• Ability to prioritize tasks effectively and manage multiple support tickets.
• Experience working in a large organizational environment.

We believe in fostering a diverse and inclusive workplace where everyone feels valued and empowered to contribute. We encourage applicants from all backgrounds to apply and join our commitment to diversity, equity, and inclusion.

Once you apply for this position, you may receive a phone call, SMS or email at the time of application from our Virtual AI Recruiter, Alex, to conduct an initial interview.