Join an innovative team as a Technical Writer, where you'll play a pivotal role in crafting essential documentation for cutting-edge projects. This position offers a dynamic environment to enhance your skills and contribute to impactful content development.

Responsibilities

• Develop and maintain comprehensive work instructions for various product lines, ensuring top-notch quality through regular audits and reviews.
• Design and manage platforms for training, reference, and troubleshooting materials to support project teams effectively.
• Facilitate the engineering change management process to ensure seamless deployment.
• Contribute to content and project management strategies by gathering insights and organizing customer feedback.
• Collaborate with data teams to evaluate and enhance the effectiveness of technical content using engagement metrics.
• Identify and implement process improvements and documentation design enhancements to overcome development roadblocks.

Skills

• Proven experience in technical writing and process development.
• Strong understanding of systems architecture and ability to support tools as a Subject Matter Expert.
• Excellent communication skills to work effectively with internal partners and customers.
• Ability to think strategically and convey complex information in a written format.

Preferred Skills

• Experience with content management and project management strategies.
• Familiarity with designing content templates and documentation best practices.
• Proficiency in using engagement metrics to optimize content effectiveness.

At Horizontal, we are committed to fostering a diverse, equitable, and inclusive environment where every team member can thrive and contribute to their fullest potential.