We are seeking a dedicated Tech Support Analyst to join our dynamic team. This role is perfect for someone who thrives in a fast-paced environment and is passionate about providing exceptional technical support.

Responsibilities

• Provide level 1 technical support to independent sales agents and employees via phone and chat.
• Assist with password resets, browser troubleshooting, and website support.
• Set up hardware as needed and serve as a backup print operator for production print tasks.
• Document issues and resolutions in the ticketing system to ensure effective problem management.
• Collaborate with team members to enhance service delivery and support processes.

Skills

• Minimum of 1 year experience in a telephone-based technical support role.
• Strong knowledge of Microsoft Office 365 and related technologies.
• Excellent communication and interpersonal skills, with a focus on customer service.
• Ability to troubleshoot technical issues effectively and efficiently.

Preferred Skills

• Experience with ticketing software for tracking and managing support requests.
• Familiarity with hardware setup and maintenance processes.
• Proven ability to work collaboratively in a team-oriented environment.

We are committed to fostering a diverse and inclusive workplace where everyone feels valued and empowered to contribute their unique perspectives and experiences.

Once you apply for this position, you may receive a phone call, SMS or email at the time of application from our Virtual AI Recruiter, Alex, to conduct an initial interview.