Are you ready to dive into a dynamic role where your organizational skills and attention to detail can shine? Join our team as a Service Analyst, supporting operations with precision and efficiency.

Responsibilities

• Organize and assign incoming mail, faxes, emails, and digital files to relevant teams.
• Index and maintain accurate records using our workflow systems.
• Review participant contract data and ensure compliance and completeness.
• Prepare and dispatch correspondence to contract participants.
• Monitor response timelines and ensure timely follow-up.
• Assist with locating missing participants and managing uncashed checks.
• Provide clear explanations of basic functional information to participants and colleagues.

Skills

• Proficiency in Microsoft Office Suite, including OneDrive and PDF management.
• Strong organizational skills and ability to pivot quickly in a fast-paced environment.
• Attention to detail and punctuality.
• Comfortable with remote work using VPN setup.

Preferred Skills

• Experience with ChatGPT and Microsoft tools.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication abilities.
• Ability to multi-task and leverage organizational skills effectively.

We are committed to fostering an inclusive and diverse work environment. At Horizontal, we believe that diversity, equity, and inclusion are essential to our success and encourage candidates from all backgrounds to apply.