Level I Support Technician
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Minneapolis, Minnesota

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Onsite

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Contract

|Job ID 71960|Posted Oct 9, 2025
JOB DESCRIPTION

Join our team as a Level I Support Technician, where you'll provide essential technical support and ensure smooth operations. This role offers the chance to be part of a dynamic team dedicated to innovation and excellence.

Responsibilities

  • Deliver first-level technical support to end-users, efficiently resolving hardware and software issues.
  • Assist with the installation, configuration, and maintenance of IT systems and equipment.
  • Document and track support requests, ensuring timely resolution and effective communication with users.
  • Collaborate with team members to enhance support processes and identify improvements.
  • Stay informed about emerging technologies and industry trends.

Skills

  • Strong problem-solving skills with a focus on customer satisfaction.
  • Excellent communication skills to clearly convey technical information to non-technical users.
  • Basic understanding of networking principles and IT infrastructure.
  • Ability to prioritize tasks and manage time effectively in a fast-paced environment.

Preferred Skills

  • Experience in a technical support role or similar position.
  • Familiarity with various operating systems, including Windows and macOS.
  • Knowledge of remote support tools and techniques.
  • Enthusiasm for continuous learning and professional development.

At Horizontal, we are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We welcome applications from all backgrounds and are dedicated to providing equal opportunities for all employees.

Once you apply for this position, you may receive a phone call, SMS or email at the time of application from our Virtual AI Recruiter, Alex, to conduct an initial interview.

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. 

We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact us.

All applicants applying must be legally authorized to work in the country of employment.