Sr. Amazon Connect Developer
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West Des Moines, Iowa

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Remote

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Direct hire

|Job ID 71956|Posted Oct 9, 2025
JOB DESCRIPTION

Join our team as a Senior Amazon Connect Developer, where you'll spearhead the design and optimization of cutting-edge telephony solutions integrated with Salesforce Service Cloud Voice. This role offers a unique opportunity to blend hands-on engineering with strategic solution architecture, ensuring the reliability and scalability of our contact center systems.

Responsibilities

  • Lead the architecture and roadmap for Amazon Connect and Salesforce Service Cloud Voice, focusing on reliability, scalability, and security.
  • Design and maintain contact flows, routing strategies, and analytics, ensuring seamless integration and performance.
  • Implement and manage Salesforce Voice configurations, including Omni-Channel routing and agent setup.
  • Develop integrations and event-driven services using AWS and Salesforce technologies.
  • Provide production support and participate in on-call rotations for Amazon Connect contact centers.
  • Conduct incident response and root-cause analysis, producing standards and documentation.
  • Collaborate with Network/Security teams to ensure optimal system performance and security.
  • Create self-service reporting tools for operational leaders to enhance performance metrics.

Skills

  • 5-10+ years in telephony/contact center engineering with significant experience in Amazon Connect and Salesforce Service Cloud Voice.
  • Proficiency in AWS services such as Lambda, EventBridge, and CloudWatch, alongside Salesforce integration patterns.
  • Strong understanding of telephony fundamentals and integration technologies like REST/GraphQL.
  • Excellent communication skills and stakeholder management abilities.
  • Experience with Agile/Scrum methodologies.

Preferred Skills

  • Experience with Agentforce and Infrastructure as Code (IaC) tools like Terraform.
  • Background in financial services industry and contact center operations.
  • Salesforce and AWS certifications are a plus.
  • Familiarity with other CCaaS platforms and real-time analytics tools.
  • Understanding of SSO/identity management and enterprise change management.

At Horizontal, we are committed to fostering an inclusive environment that values diversity and equity. We welcome applicants from all backgrounds to join our dynamic team.

Once you apply for this position, you may receive a phone call, SMS or email at the time of application from our Virtual AI Recruiter, Alex, to conduct an initial interview.

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. 

We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact us.

All applicants applying must be legally authorized to work in the country of employment.