Join a dynamic team as a Systems Support Engineer, where you'll play a crucial role in maintaining cutting-edge engineering labs and ensuring top-notch platform performance. This hybrid position offers an exciting opportunity to work with innovative technologies in a collaborative environment.

Responsibilities

• Provide comprehensive support for on-prem and virtual platform systems, including servers, storage, networking, and cabling.
• Assist in the setup, testing, and debugging of new equipment to ensure readiness for production.
• Collaborate with cross-functional teams to address new features and applications impacting platform functionality.
• Develop and implement corrective action plans following failure analysis.
• Conduct audits and tests on systems, networks, and hardware to ensure optimal performance.
• Respond to support requests and troubleshoot hardware and software issues promptly.
• Perform routine maintenance to prevent system outages and replace damaged hardware as needed.

Skills

• Proficiency in Linux (or UNIX) and Windows operating systems.
• Strong knowledge of SAN storage technology and networking protocols such as TCP/IP.
• Excellent time management skills, with the ability to meet deadlines while maintaining quality.
• Effective communication skills, both verbal and written, with the ability to explain technical issues clearly.

Preferred Skills

• Experience in an engineering support role with specialized training or certification.
• Familiarity with lab safety procedures and the ability to handle multiple tasks efficiently.
• Self-motivated and team-oriented with a focus on continuous improvement.
• Sound analytical thinking skills and attention to detail.

At Horizontal, we are committed to fostering a diverse and inclusive workplace where all individuals are valued and respected. We believe that diversity drives innovation and are dedicated to building a team that reflects a variety of backgrounds, perspectives, and skills.

Horizontal facilitates valuable and productive conversations between you and potential employers.  We can assist you in growing your career by partnering you with employers that offer challenging assignments.  For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement. Check out all we have to offer and how you can become part of the Horizontal Talent Team. The pay range for this role is $17 - $42 per hour. This is not a guarantee of compensation, as final offer amount may vary based on factors including but not limited to experience and geographic location.