Service Desk Technician
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Santa Clara, California

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Hybrid

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Contract

|Job ID 71933|Posted Oct 7, 2025
JOB DESCRIPTION

Join a dynamic team as a Service Desk Technician, where you'll provide essential support and troubleshooting for end users in a hybrid work environment. This role offers an opportunity to enhance your technical skills while contributing to a collaborative and fast-paced setting.

Responsibilities

  • Respond to and manage incidents and service requests using BeyondTrust and Jira systems.
  • Diagnose and resolve hardware, software, and basic network issues for end-users.
  • Deliver remote support using company tools for desktop access.
  • Accurately log and prioritize tickets in the Jira system, ensuring timely follow-up and resolution.
  • Escalate complex issues to higher-level support teams as necessary.
  • Document solutions and procedures in the knowledge base to improve service delivery.
  • Assist with account provisioning, password resets, and access requests.
  • Participate in projects and ensure compliance with security policies.

Skills

  • Over four years of experience in technical support roles.
  • Strong analytical and problem-solving skills with a focus on troubleshooting.
  • Proficiency in supporting Windows 11 and Microsoft O365 environments.
  • Experience with hardware support, including Dell and Mac laptops.
  • Basic knowledge of network connectivity, TCP/IP, DHCP, and VPN troubleshooting.

Preferred Skills

  • Familiarity with Microsoft Active Directory and EntraID.
  • Experience with JIRA and Windows Server.
  • Knowledge of monitoring and remote management tools.
  • CompTIA A+ and Net+ certifications are a plus.

At Horizontal, we are committed to fostering an inclusive environment where diversity, equity, and inclusion are integral to our culture. We welcome applicants from all backgrounds to apply and join our team.

Once you apply for this position, you may receive a phone call, SMS or email at the time of application from our Virtual AI Recruiter, Alex, to conduct an initial interview.

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. 

We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact us.

All applicants applying must be legally authorized to work in the country of employment.