Lead Knowledge Strategist
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San Francisco, California

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Remote

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Contract

|Job ID 71916|Posted Oct 3, 2025
JOB DESCRIPTION

Join our team as a Lead Knowledge Strategist and play a pivotal role in enhancing our knowledge management systems to support our community support teams with precise and effective information.

Responsibilities

  • Develop and maintain internal knowledge platforms and communication processes for community support ambassadors.
  • Create engaging content for internal knowledge bases, including solution articles and standard responses.
  • Lead initiatives to improve content accessibility and quality, collaborating with cross-functional teams.
  • Track and report on content performance against key performance indicators, identifying areas for improvement.
  • Work with product managers and engineering teams to design and implement new content services and repositories.
  • Influence and uphold the tone and voice standards across all knowledge management content.
  • Optimize internal processes and training related to content and knowledge management.

Skills

  • Exceptional writing, editing, and proofreading abilities.
  • Strong project management skills with the ability to prioritize and manage multiple projects.
  • Experience in technical and instructional content writing, with a focus on customer support audiences.
  • Proficiency in various content and knowledge management systems.

Preferred Skills

  • Familiarity with content management methodologies and certifications.
  • Experience mentoring team members and collaborating in a multicultural environment.
  • Knowledge of SEO and content effectiveness measurement strategies.

We are committed to fostering a diverse and inclusive workplace where all individuals feel valued and empowered. We encourage applicants from all backgrounds to apply and contribute to our vibrant community.

Once you apply for this position, you may receive a phone call, SMS or email at the time of application from our Virtual AI Recruiter, Alex, to conduct an initial interview.

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. 

We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact us.

All applicants applying must be legally authorized to work in the country of employment.