Technical User Support Analyst
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Memphis, TN

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Onsite

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Contract

|Job ID 71882|Posted Oct 1, 2025
JOB DESCRIPTION

We are seeking a dedicated Technical User Support Analyst to join our team. This role offers an exciting opportunity to resolve technical issues while providing exceptional customer service in a dynamic environment.

Responsibilities

  • Resolve technical problems through phone support in a call center or help desk setting.
  • Utilize customer service expertise and technical knowledge to address software and hardware issues.
  • Collaborate with technical and customer service teams to identify and rectify recurring problems.
  • Maintain a troubleshooting log to ensure timely resolution of user issues.
  • Provide technical support for PC, server, or mainframe applications and hardware.
  • Assist users with system procedures, online transactions, and system status inquiries.
  • Recommend system modifications to enhance user experience and reduce issues.

Skills

  • Strong customer service skills with a focus on professionalism.
  • Technical proficiency in IT support and troubleshooting.
  • Ability to work collaboratively within a team environment.
  • Excellent communication skills, both verbal and written.
  • Experience with IT Service Management tools, such as ServiceNow.

Preferred Skills

  • Familiarity with communication and collaboration tools like Microsoft Teams and Zoom.
  • Understanding of end-user experiences and challenges with technology.
  • Background in training or supporting users on software and hardware products.

We believe in fostering a diverse and inclusive workplace that values different perspectives and experiences. We encourage individuals from all backgrounds to apply and contribute to our vibrant team culture.

Once you apply for this position, you may receive a phone call, SMS or email at the time of application from our Virtual AI Recruiter, Alex, to conduct an initial interview.

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. 

We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact us.

All applicants applying must be legally authorized to work in the country of employment.