We are seeking a talented IT Service Management Engineer to join our team. This role offers an exciting opportunity to enhance service delivery and operational efficiency within our organization.

Responsibilities

• Design and implement ITSM solutions aligned with organizational needs.
• Collaborate with various stakeholders to develop innovative solutions and optimize workflows.
• Automate workflows and processes to enhance efficiency and scalability.
• Guide IT staff and end-users on ITSM tools and processes.
• Monitor and analyze KPIs and ITSM metrics to identify areas for improvement.
• Mentor junior team members and provide technical guidance.
• Provide occasional after-hours support based on the on-call rotation.

Skills

• Minimum of 3 years of relevant professional experience in ITSM.
• Proficient in ITSM tools and processes, including incident, change, and configuration management.
• Strong analytical and problem-solving skills.
• Excellent communication skills with the ability to interact professionally with diverse groups.
• Experience in workflow automation and process improvement.

Preferred Skills

• Expertise in CMDB management and service/application dependency mapping.
• Familiarity with cloud computing technologies and hybrid infrastructure environments.
• Basic knowledge of SQL for reporting and data analysis.
• Experience with system integrations involving ITSM platforms and cloud services.

We are committed to fostering a diverse and inclusive workplace where every individual is valued and empowered to contribute their unique perspectives.

Once you apply for this position, you may receive a phone call, SMS or email at the time of application from our Virtual AI Recruiter, Alex, to conduct an initial interview.