Join an innovative team as an Analyst, where you'll support the Customer Experience & Omnichannel Enablement team in enhancing client interactions through effective technology use. This role offers a dynamic environment to grow your skills in the pharmaceutical and life sciences marketing sectors.

Responsibilities

• Understand client needs and business environments to support digital maturity and operational strategies.
• Engage in client discovery to optimize data and omnichannel capabilities.
• Develop and document business and functional requirements for new and existing platforms.
• Identify and recommend process improvements to maximize platform efficiency and flexibility.
• Contribute to the creation of digital capability roadmaps for long-term client planning.
• Serve as a subject matter expert, promoting innovative technology use across projects.
• Stay updated on technology and customer experience trends to enhance client services.
• Assist in developing change management strategies and training programs for new tools.

Skills

• 3+ years of experience in omnichannel or marketing technology environments.
• Strong analytical skills with a keen attention to detail.
• Excellent communication and presentation abilities.
• Proven problem-solving skills to tackle complex client challenges.

Preferred Skills

• Experience in pharmaceutical or life sciences marketing operations.
• Familiarity with creating data-driven marketing practices and analytics.
• Ability to build professional documents and presentations.

We are committed to fostering an inclusive environment where diversity is celebrated, and all individuals are respected and valued. At Horizontal, diversity, equity, and inclusion are integral to our culture and success.